Frequently Asked Questions
Who can use the Health & Wellness Center?
The Health & Wellness Center is available to employees and their dependents who are members of the NACS Health Plan. (The plan is administered by Anthem)
Where is the Health & Wellness Center?
The Center is located in the Carroll Freshman Campus at 3905 Carroll Road, Ft. Wayne. The entrance is door #27. The telephone number is (260) 373-7525
When is the Center open?
Monday: 1:00 - 6:00 p.m.
Tuesday: 6:30 - 11:00 a.m.
Wednesday: 3:00 - 6:30 pm
Thursday: 6:30 am - 9:30 am; 3:00 - 6:30 p.m.
*Hours will remain unchanged during the summer.
Who works at the Center?
Medical and professional services are provided by physicians and employees of Parkview Health. Brenda O'Hara, MD is the physician. Alex Degitz is the Wellness Coaches.
What is a Health Coach?
Health coaching is a method of guiding others to address their health and, if need be, make behavioral changes to improve health. Like traditional coaching, health coaches utilize goal setting, identification of obstacles, and use of personal support systems. The relationship between the coach and client is an accountability partnership focused on the overall health outcome goals as defined by healthcare practitioners and the client
Do I need to see the physician before I can see the Health Coach?
You may make an appointment directly with the Health Coach. However, in many cases the physician and Health Coach work collaboratively to coordinate a success full wellness plan for you.
Why do I get a voice mail when I call the Center?
The Center is open a limited number of hours, so voicemail is used to be sure you can leave a message anytime for the staff of the Center. The voice mail is checked frequently throughout the business day and calls returned promptly.
Can I just walk in the Center and be seen by the physician?
Visits at the Health & Wellness Center are by appointment only. You may call to schedule an appointment and if you receive the voice mail message, you are asked to leave your name, telephone number and a preferred date and time for an appointment. The Center staff will return your call to confirm your information and requested appointment. You may also schedule appointments for the physicians and Health Coach online at www.healthwellness.org on our Homepage by clicking on the “schedule an online appointment” link at either the top left or bottom right of the page.
How much does a visit at the Center cost?
All visits and services at the Health & Wellness Center are at no charge.
Are there medications at the Center?
There are many generic medications available at the Health & Wellness Center that are dispensed by the physicians. You will need to make an appointment to be seen by the physician first and then medications will be prescribed.
What type of visits is available at the Center?
In addition to the Health Coach visits, the Health & Wellness Center offers 20 minute appointments with our physicians. Our goal is to help you achieve or maintain your optimum health. The physicians take time to meet with you and not only review medications, but also discuss your overall health so they can help provide the best options for you wellness.
Does that mean I can’t come to Center if I am sick?
The physicians will see you for wellness visits, medication reviews and for acute illnesses. Several generic medications are available for the treatment of the most common acute illnesses.
What is the charge for medications?
Any medications available at the Center are provided at no charge by the physicians. If you need a medication that is not available at the Center, the physician may write a prescription for you to take to your local pharmacy. You will pay your regular co-pay amount at the pharmacy.
Will I be able to fill all of my prescriptions at the Center?
The Health & Wellness Center will only keep a limited supply of generic medications. We will attempt to keep our website updated with the medications we have, but if you can call the Center to find out what medications are available. Remember, you will need to see the physician to receive medications from the Center. We cannot fill prescriptions from other physicians or providers.
Why can’t you fill prescriptions from other physicians?
The Health & Wellness Center physicians are only allowed to dispense medications they have prescribed for patients. If you have a prescription you would like to have filled, you need to schedule a visit and meet with the physician. If appropriate, the physician will prescribe and provide you with medication from the Center.
Will I be able to get a physical at the Center?
The physicians will provide basic physicals such as Sports, School and Camp physicals, in addition to general physical exams for adults. Currently there are no plans to provide gynecology exams.
What about vaccinations?
The Health & Wellness will offer flu vaccines as part of our services during flu vaccine season. At this time we do not offer other vaccines. The Health & Wellness Center does not bill your insurance for any services, medications or vaccines provided at the Center.
What about labs?
If you have lab tests ordered by your primary care provider or one of the physicians in the Health & Wellness Center, our staff will draw your blood. NACS has partnered with Parkview Health to provide a large number of labs tests at a special rate. You may contact the Center to learn more about lab tests. We also perform some basic tests in the Center for Strep, Urinary Tract Infection, Mono, etc.
When can I get blood drawn for labs?
Currently lab draws are done by appointment and should be scheduled by calling the Center (260-338-5303).
Who receives the results of my lab tests? Will a copy of my labs be sent to the Center?
Test results are sent to the physician who orders the test. The Health & Wellness Center will receive a copy of all labs we order and any that we draw for you if you have provided written authorization for us to receive copies. The Center will provide copies of results to any providers you authorize to receive them as well.
What if I have problems at night or on week-ends?
The Health & Wellness Center is not a replacement for your primary care physician. If you have any problems or questions after hours that require immediate assistance, you should call your primary care physician.
Will my primary care physician know what I’ve had done at the Center?
With your written permission the Health & Wellness Center staff will communicate with your primary care and other health care providers. We will request and share information so you receive the best care.
Will I be able to receive my allergy shot at the Center?
At this time we will not be providing routine allergy injections.
Will the Center close during school breaks?
The Health & Wellness Center is open all year round. The Center will be closed on major holidays as agreed upon by NACS and Parkview Health.
I don’t like the hours, will you ever change them?
The Health & Wellness Center hours were determined by the NACS workgroup with Parkview Health. Our goal is to be available at the most convenient and efficient times for employees and dependents. We will review the hours and overall operations of the Center and make modifications as appropriate.
What if I have other questions?
You may call the Health & Wellness Center, or you may send your questions, confidentially, to NACSworksite@parkview.com . You can also email questions and/or concerns to us through the www.NACSHealthWellness.org website on the “Contact Us” tab.